RULES FOR THE PROVISION OF SERVICES ON THE SHOP.PIRKEU.LT MEDIATION PLATFORM FOR THE PURCHASE OF GOODS
1. Definitions and interpretation of the contract
1.1 This service provision agreement (hereinafter – the Agreement) is executed by UAB Pigu Perku Group acting as “Seller” on behalf of its client acting as “Buyer”. This Agreement becomes binding on the Data Processor and the Data Controller in accordance with the General Data Protection Regulation. The services of UAB Pigu Perku Group are provided in accordance with the conditions specified below. Every service user, registering on the PirkEU.lt website, agrees to the terms and conditions of the services provided.
1.2 When ordering services online, the contract is considered concluded and effective from the moment the buyer registers and ticks that he agrees to these service provision rules and undertakes to comply with them. The data provided during the order are stored in the Seller’s database.
1.3 By confirming the identity, the buyer, from that moment on, agrees that UAB Pigu Perku Group will process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council. Pigu Perku Group UAB acts as a data processor on behalf of its client acting as data controller. When processing your personal data, we comply with the 2016 27 April Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC (hereinafter – the “Regulation”), the Law on the Legal Protection of Personal Data of the Republic of Lithuania (hereinafter – “ADTAĮ”), the provisions of the Electronic Communications Law of the Republic of Lithuania (hereinafter – “ERĮ”) and other directly applicable legal acts regulating the protection of personal data, as well as the instructions of data protection supervisory authorities (in Lithuania – the State Data Protection Inspectorate).
2. Buyer’s rights and obligations
2.1 The buyer must provide the correct identifying information to the seller during registration.
2.2 By checking “I agree with the website rules” in the order box and pressing the “register” button, the Buyer confirms that he has read these Rules, agrees with them and undertakes to comply with them, that is, a purchase-sale contract is concluded between the Seller and the Buyer.
2.3 The buyer agrees that UAB Pigu Perku Group does not assume the risk of transportation for items that are breakable, perishable and not resistant to temperature fluctuations.
2.4 By agreeing to the rules, the buyer agrees that uncollected and unidentified shipments will be disposed of after the 3-month storage period.
2.5 By agreeing to the rules, the buyer agrees to collect the parcels within 30 calendar days of their arrival at the PirkEU collection point. If the parcel is not picked up within 30 calendar days from the day the parcel arrived in Lithuania, a fee of 1 euro is applied for each additional day of storage. This fee is calculated separately for each buyer’s shipment.
2.6 By registering, the buyer agrees to receive informative e-mails about changes in the status of the shipment, important information about changes, etc. news. The information is sent until you opt out of receiving direct marketing communications.
3. Seller’s rights and obligations
3.1 The seller undertakes to deliver to the buyer his goods received in the warehouses of Germany, Spain, Poland, England, France, Italy, Latvia, the Netherlands and the Czech Republic to Lithuania, if the buyer has not violated his obligations.
3.2 The Seller undertakes to ensure the confidentiality of the Buyer’s information entrusted to him and not to transfer it to solid persons without the Buyer’s consent, except in cases provided for by law.
3.3 The seller is not responsible for undelivered or damaged shipments.
3.4 UAB Pigu Perku Group is not responsible for non-delivery of postal items, if the address is incorrect, the recipient refuses to accept the postal item.
3.5 The seller undertakes to prepare the order for pickup/shipment only when all the parcels in it have been received at the parcel distribution center
3.6 When choosing delivery through the services of our partners (DPD, Omniva), during the delivery of the shipment, the Buyer or the Buyer’s representative together with the representative of the transport company must check the condition of the shipment at the time of delivery. After receiving the product without claims from the courier, claims for damaged goods will not be considered.
If a violation of the package of the shipment is detected, the Buyer or the Buyer’s representative must not accept the shipment. In this case, the representative of the transport company, together with the Buyer or the Buyer’s representative, fills out a special consignment inspection report, which indicates the violations found. Submit a claim for violations or other discrepancies within 24 hours at the latest. from the hour of receipt of the package ( from the moment you confirm receipt of the package with a signature to the courier).
After the Buyer or the Buyer’s representative has accepted the shipment and signed the data logger or paper delivery confirmation provided by the representative of the transport company without comments, it is considered that the goods have been delivered in the undamaged package of the shipment, and the additional services specified in the data logger or the paper delivery confirmation have been properly performed, unless the contrary is proven.
3.7 If you have chosen delivery to the post machines of our partners (DPD/Omniva), you must check the package at the post machine when picking up the package. If you notice that the shipment is damaged, contact PirkEU customer service immediately. Contacting our customer service department will provide you with all the information you need to file a claim with the courier service.
3.8 The responsibility of UAB Pigu Perku Group starts only from the moment when the employee of the UAB Pigu Perku Group company accepts the shipment in a foreign warehouse. If the shipment was improperly packed and damaged during transportation, due to improper packaging, UAB Pigu Perku Group is not responsible for compensation to the customer, even if the shipment was accepted.
4. Payment procedure
4.1 All payments, depending on the payment method you choose, are made by bank transfer to the bank account of UAB Pigu Perku Group or a third party authorized by UAB Pigu Perku Group, Paysera LT, UAB, which provides payment services, specified on the website.
5. Insurance
5.1 All parcels of our customers are automatically insured by “ERGO Insurance SE in Lithuania branch” according to the standard liability of the carrier (According to the Convention on the International Carriage of Goods by Road (Warsaw Convention)), which is free for the customer, but the standard liability of the carrier, according to the Convention on the International Carriage of Goods by Road (Warsaw Convention), the compensated amount is equal to about 10 euros per 1 kilogram. The customer can additionally insure the shipment by using the PirkEU platform.
5.1.1 The insurance amount cannot exceed the value of the actual purchase The shipper may be prosecuted for fraudulently stating or falsifying the value of a shipment at a higher value than it actually is.
5.1.2 If the package is collected at the collection point, the package must be inspected at the time of collection. Otherwise, shipment insurance may not apply
5.1.3 The insurance is valid for transportation to the distribution center If delivery is ordered via courier or post office, the insurance responsibility is assumed by the third party performing the delivery.
6. SHOP.PIRKEU.LT product purchase service
6.1 UAB Pigu Perku Group is an intermediary between the seller and buyer of goods, therefore UAB Pigu Perku Group is not a seller of goods and is not responsible for the successful delivery of the goods to UAB Pigu Perku Group’s warehouse in foreign countries, product quality, packaging and other services provided by UAB Pigu Perku Group unrelated things. In the event of problems between the buyer and the seller, UAB Pigu Perku Group, after receiving a timely notification from the buyer about the problems, can only offer communication assistance. If necessary, UAB Pigu Perku Group can send all necessary payment confirmations.
6.2 The characteristics of each sold product are indicated by the seller of the foreign electronic store product, next to the description of each product. UAB Pigu Perku Group is not responsible for the fact that the color, shape or other parameters of the goods in foreign electronic stores may not correspond to the actual size, shape or color of the goods.
6.3 Sellers of foreign electronic stores, in accordance with the legislation of their country, provide certain types of goods with a guarantee of the quality of purchased items valid for a certain period of time, the specific term and other conditions of which are specified in the product descriptions.
6.3.1 More detailed information related to the warranty conditions of goods is provided in the descriptions of foreign electronic stores.
6.4 UAB Pigu Perku Group is essentially an exposed intermediary (Article 2, Paragraph 6 of the VAT Law), therefore it can issue invoices only for intermediary services (Article 16, Paragraph 1 of the VAT Law). You can read more about it on the website of the State Tax Inspectorate.
6.5 UAB Pigu Perku Group can issue invoices only for the brokerage amount, i.e. the difference between the amount you paid to UAB Pigu Perku Group and the original amount of goods with delivery to UAB Pigu Perku Group warehouses in foreign countries. UAB Pigu Perku Group does not issue invoices for the goods purchased by you, as it does not sell them, but only mediates when ordering goods from foreign electronic stores. UAB Pigu Perku Group, at the customer’s request, may ask the seller to issue an invoice with the details specified by the customer and submit other purchase documents.
6.6 UAB Pigu Perku Group is an intermediary between the buyer and the seller and provides services for the purchase of goods, so we create an invoice only for the purchase service. The invoice for the product you purchased is created for you by the foreign store that sells it. Please note that the invoice for the product is issued only to natural persons, in the name of the person who placed the order.
6.7 The price of the product purchase service depends on the value of the product (if the seller’s delivery to the PirkEU warehouse abroad is paid, it is added to the price of the product).
7. Return of goods
7.1 Goods purchased through the SHOP.PIRKEU.LT goods purchase service, regardless of the country, cannot be returned to the seller. Goods purchased through www.shop.pirkeu.lt cannot be returned to the seller, as UAB Pigu Perku Group is not an official distributor or manufacturer of products on www.shop.pirkeu.lt and has no connection with the brands in the electronic store UAB Pigu Perku Group is an open intermediary that provides goods purchase and delivery services.
8. Refunds
If the seller is unable to perform the service of purchasing SHOP.PIRKEU.LT goods, the refund of the money paid by the buyer is carried out within 7 days from the receipt of the request.
9. Customer claims
Customer claims are considered within 30 calendar days.